Question 1

What areas do you serve?

Accepted Answer

We serve Michigan, including the greater Detroit metropolitan area, Ann Arbor, Flint, and surrounding communities. If you're unsure whether we service your area, please call us at 586-330-0100 and we'll be happy to confirm.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, Lakepointe Inspections is fully licensed and insured. Our inspectors hold professional certifications and undergo continuous training to stay current with industry standards and best practices. We carry comprehensive liability insurance for your protection.

Question 3

Why should I choose a testing-only company?

Accepted Answer

As a testing-only company, we have no conflict of interest. Unlike companies that both test and remediate, we have no financial incentive to find problems that don't exist. Our sole focus is providing accurate, unbiased results so you can make informed decisions.

Question 4

Do you offer weekend or evening appointments?

Accepted Answer

Yes, we understand that scheduling can be challenging. We offer weekend appointments and can often accommodate evening inspections when needed. Contact us to discuss your scheduling requirements.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), checks, and cash. Payment is typically due at the time of service unless other arrangements have been made in advance.

Question 6

How quickly can you schedule an inspection?

Accepted Answer

In most cases, we can schedule an inspection within 24-48 hours of your request. For urgent situations, same-day service may be available. Contact us to discuss your timeline.

Question 7

How long does a typical inspection take?

Accepted Answer

Inspection duration varies by service type. A standard mold or radon test typically takes 1-2 hours on-site. A full home inspection usually takes 2-4 hours depending on the property size. Environmental testing for contractors may take 1-3 hours depending on the scope.

Question 8

When will I receive my test results?

Accepted Answer

Turnaround times vary by test type: Radon testing results are typically available within 48-72 hours after the testing period. Mold air sample results are usually ready in 3-5 business days. Asbestos and lead testing results typically take 5-7 business days. Home inspection reports are delivered within 24 hours of the inspection.

Question 9

Can I get rush results?

Accepted Answer

Yes, rush processing is available for most tests for an additional fee. Rush radon results can be available within 24 hours. Rush mold and asbestos results can often be expedited to 24-48 hours. Contact us to discuss rush options and pricing.

Question 10

How will I receive my report?

Accepted Answer

Reports are delivered electronically via email in PDF format. This allows you to easily share results with contractors, real estate agents, or other parties. Hard copies can be mailed upon request.

Question 11

What should I do to prepare for mold testing?

Accepted Answer

For accurate air sampling results, we recommend keeping windows and doors closed for at least 12 hours before the test (24 hours is ideal). Avoid vacuuming or dusting on the day of testing. Normal HVAC operation should continue. Our technician will provide specific instructions when scheduling.

Question 12

How does radon testing work?

Accepted Answer

We use continuous radon monitors that measure radon levels over a minimum 48-hour period. The monitor is placed in the lowest livable level of your home. During testing, windows and doors should remain closed except for normal entry and exit. The monitor records hourly readings to provide an accurate average.

Question 13

What's involved in asbestos testing?

Accepted Answer

Our certified technician will collect small samples of suspected materials (such as insulation, floor tiles, or pipe wrap). Samples are carefully collected to minimize fiber release and sent to an accredited laboratory for analysis. We'll identify the type of asbestos present, if any, and the percentage of asbestos content.

Question 14

Do I need to be present during testing?

Accepted Answer

For most testing services, you don't need to be present for the entire duration. However, someone should be available to provide access at the start of the inspection. For home inspections, we encourage buyers to attend so they can ask questions and learn about the property.

Question 15

Is testing invasive or destructive?

Accepted Answer

Most of our testing is non-invasive. Air sampling and radon testing require no physical alterations to your property. Asbestos and lead testing require small samples (typically less than 1 square inch) from inconspicuous areas. We always minimize any impact and can discuss specific concerns before testing.

Question 16

What do my mold test results mean?

Accepted Answer

Mold test results show the types and concentrations of mold spores found in your indoor air compared to outdoor baseline samples. Elevated indoor levels or the presence of certain species (like Stachybotrys or Chaetomium) may indicate a moisture problem. Our report includes interpretation guidance and recommendations.

Question 17

What radon level is considered safe?

Accepted Answer

The EPA recommends taking action if radon levels are at or above 4.0 pCi/L (picocuries per liter). Levels between 2.0-4.0 pCi/L may also warrant mitigation. There is no completely 'safe' level of radon, but mitigation systems can typically reduce levels to below 2.0 pCi/L.

Question 18

If asbestos is found, what are my options?

Accepted Answer

Finding asbestos doesn't always mean immediate removal is necessary. If materials are in good condition and won't be disturbed, encapsulation or management in place may be appropriate. If renovation or demolition is planned, proper abatement by a licensed contractor is required. We can provide guidance based on your specific situation.

Question 19

What happens if problems are found during a home inspection?

Accepted Answer

Our inspection report documents the condition of all major systems and identifies any deficiencies. This information can be used in real estate negotiations, to plan repairs, or to prioritize maintenance. We're available to discuss findings and answer questions after you've reviewed the report.

Question 20

Can you recommend remediation contractors?

Accepted Answer

To maintain our objectivity as a testing-only company, we don't make specific contractor recommendations. However, we can provide guidance on what to look for when selecting a qualified remediation professional, including proper licensing, insurance, and certifications.

Question 21

How much does testing cost?

Accepted Answer

Pricing varies by service type and property size. Radon testing typically ranges from $150-$250. Mold testing ranges from $200-$600 depending on the number of samples. Home inspections range from $300-$600 based on square footage. Visit our Request a Quote page for detailed pricing or call for a custom estimate.

Question 22

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. The quote you receive includes all testing, laboratory analysis, and report preparation. Travel fees may apply for locations outside our standard service area, but this will be disclosed upfront before scheduling.

Question 23

Do you offer package discounts?

Accepted Answer

Yes, we offer discounted pricing when multiple services are combined. For example, combining radon and mold testing, or adding environmental testing to a home inspection. Contact us to discuss package options for your specific needs.

Question 24

Is a deposit required?

Accepted Answer

For most residential services, no deposit is required. Payment is due at the time of service. For larger commercial projects, a deposit may be requested. We'll discuss payment terms when scheduling your appointment.

Question 25

What if I need to cancel or reschedule?

Accepted Answer

We understand that plans change. We request at least 24 hours notice for cancellations or rescheduling. Same-day cancellations may be subject to a trip fee. We'll always work with you to find a convenient alternative time.

Question 26

Do you offer contractor accounts?

Accepted Answer

Yes, we work with many restoration contractors on an ongoing basis. Contractor accounts may include priority scheduling, volume pricing, and invoicing options. Contact us to discuss setting up a contractor account.

Question 27

Can you provide clearance testing after remediation?

Accepted Answer

Absolutely. Post-remediation verification (PRV) testing is one of our core services. We provide independent clearance testing to verify that mold remediation, asbestos abatement, or other environmental work has been completed successfully.

Question 28

What documentation do you provide for insurance claims?

Accepted Answer

Our reports are designed to meet insurance documentation requirements. We provide detailed findings, laboratory analysis certificates, photographs, and clear conclusions. Reports can be customized to include specific information required by insurance adjusters.

Question 29

How quickly can you respond to emergency situations?

Accepted Answer

We understand that water damage and environmental emergencies require rapid response. We offer priority scheduling for urgent situations and can often provide same-day or next-day service. Call our office directly to discuss emergency needs.

Question 30

Do you provide expert testimony if needed?

Accepted Answer

Yes, our certified inspectors can provide expert testimony for litigation, insurance disputes, or other legal matters. We maintain detailed documentation and chain of custody records to support our findings.

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